Welcome to SwiftGo Technologies
1. COMPANY OVERVIEW
Company Name: SwiftGo Mobility Technology Ltd.
Jurisdiction: Republic of Ghana
SwiftGo is a mobility and delivery technology platform providing:
• Ride hailing services (cars only)
• Delivery services (motorbikes only)
SwiftGo connects customers, drivers, riders and merchants through a digital platform.
2. BUSINESS MODEL STRUCTURE
SwiftGo operates under two systems:
A. Company Owned Assets
• Company cars used for transportation
• Company motorbikes used for delivery
B. Third Party Assets
• Drivers using their own cars
• Riders using their own motorbikes
3. LEGAL STATUS
SwiftGo:
• Operates strictly as a technology intermediary
• Does NOT automatically employ drivers or riders
• Engages service providers as independent contractors, except where otherwise stated
4. PLATFORM TERMS OF USE
All users agree to:
• Use the platform lawfully
• Provide accurate information
• Comply with all Ghanaian laws
SwiftGo reserves the right to:
• Suspend or terminate accounts
• Modify services and pricing
• Report unlawful activities
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5. DRIVER & RIDER CLASSIFICATION
Drivers and riders shall be categorized as:
1. Company Asset Operators
• Use SwiftGo vehicles or motorbikes
• Operate under stricter control policies
2. Independent Operators
• Use their own vehicles or motorbikes
• Bear full responsibility for their assets
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6. COMPANY PROPERTY POLICY
All SwiftGo assets including:
• Cars
• Motorbikes
• Helmets
• Delivery boxes
• Trackers
• Uniforms
remain the exclusive property of SwiftGo.
Operators must:
• Use assets only for SwiftGo operations
• Return assets upon request
• Avoid misuse or unauthorized use
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7. PAYMENT & COMMISSION STRUCTURE
• SwiftGo charges commission per trip/delivery
• Payments are processed via platform
• SwiftGo may:
* Withhold payments during disputes
* Deduct costs for damages or penalties
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8. DRIVER & RIDER CONDUCT POLICY
Operators SHALL NOT:
• Engage in fraud
• Manipulate fares
• Conduct offline transactions
• Harass or harm customers
Violation results in suspension or termination.
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9. DELIVERY POLICY
Allowed:
• Food
• Parcels
• Retail goods
Prohibited:
• Drugs
• Weapons
• Illegal items
SwiftGo reserves the right to report violations.
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10. SAFETY & SECURITY POLICY
SwiftGo may:
• Track all trips via GPS
• Monitor communications
• Share data with law enforcement
Zero tolerance for:
• Violence
• Theft
• Harassment
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11. LIABILITY & RISK ALLOCATION
Company-Owned Assets
Operators may be held liable for:
• Damage
• Negligence
• Misuse
Independent Operators
Operators bear full responsibility for:
• Vehicles
• Accidents
• Insurance
• Maintenance
SwiftGo is not liable for:
• Third-party damages
• Driver/rider misconduct
• Loss of goods
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12. INDEMNITY
All users agree to indemnify SwiftGo against:
• Claims
• Losses
• Legal actions
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13. DATA PROTECTION
SwiftGo complies with
Data Protection Act, 2012
Users consent to:
• GPS tracking
• Data storage
• Monitoring
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14. FRAUD & ABUSE POLICY
Strict penalties for:
• Fake trips
• Fake deliveries
• Payment manipulation
• Account abuse
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15. ACCOUNT SUSPENSION
SwiftGo may:
• Suspend
• Restrict
• Terminate accounts
without prior notice where necessary.
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16. DISPUTE RESOLUTION
Disputes shall follow:
1. Internal review
2. Mediation
3. Arbitration
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17. GOVERNING LAW
This framework is governed by the laws of Ghana.
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18. FORCE MAJEURE
SwiftGo is not liable for:
• Natural disasters
• Government restrictions
• System failures
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19. CONFIDENTIALITY
All operators must not disclose:
• Company data
• Customer information
• Pricing systems
20. FINAL PROVISION
This Legal and Operational Framework shall serve as the official foundation for the operations, policies, agreements and platform rules of SwiftGo Mobility Technology Ltd.
By registering, accessing, using or operating on the SwiftGo platform, every customer, driver, rider, merchant, partner and service provider agrees to be bound by this framework, together with any separate agreement, policy, notice or guideline issued by SwiftGo.
SwiftGo reserves the right to amend, update, expand or replace any part of this framework where necessary for legal compliance, operational efficiency, safety, security, technology improvement or business growth.
Where any provision of this framework is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue to remain valid and enforceable.
This framework does not limit SwiftGo’s right to introduce additional agreements, including driver agreements, rider agreements, merchant agreements, fleet management agreements, customer terms, privacy policies and internal operational policies.
All parties dealing with SwiftGo shall act in good faith, comply with applicable Ghanaian laws and respect the policies, assets, brand, customers, operators and digital systems of the company.
This framework shall take effect from the date approved and adopted by SwiftGo Mobility Technology Ltd. and shall remain in force until amended, replaced or withdrawn by the company.
