Privacy Policy for SwiftGo Technologies

Effective Date: ……/……/..…...

SwiftGo (“we,” “our,” or “us”) respects your privacy and we are committed to protecting your right to privacy and your personally identifiable information (PII). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services in Ghana (the service). By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with this policy, you should not use our Service.

1.    Information We Collect

We may collect the following types of information to provide, improve and personalize our services. The information we collect includes:

1.1  Personal Information: 

·      Name

·      Phone number

·      Email address

·      Payment Information (credit card details, mobile money details)

·      Profile photo

·      Driver and rider registration details

·      Address and other booking information

·      Additional information such as gender, and preferred language.

1.2 Usage Data: 

·      Location Data: Real-time GPS location, pickup and drop-off locations for ride matching and tracking.

·      App Usage Data: Ride history, app interactions, preferences, information such as device type, browser type, time spent on app and pages visited.

 

1.2  Third-party service providers:

·      We may collect data from service providers, payment processors, and identity verification services to enhance the user experience and facilitate transactions.

·      Public records: For compliance purposes, we may collect data from public sources for verifying identities (e.g., driving license details, background checks for drivers).

2. How We Use Your Information

We use your personally identifiable information to:

• Provide and improve and personalize our ride-hailing services
• Match riders with drivers
• Process payments
• Enhance safety and security
• Legal Compliance: To comply with Ghanaian laws, regulatory obligations, and licensing requirements set by local authority.
• Communicate with users (notifications on updates, promotions and support)
• Prevent fraud and enforce our policies

 

3. Sharing of Information

We may share your personal information (with your consent) with:

• Drivers and riders (limited information for trip coordination)
• Payment processors
• Law enforcement or regulators when required by Ghanaian law
• Service providers supporting app functionality

We do not sell your personal data to

4. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no system is 100% secure.

5. Data Retention

We retain your information only as long as necessary to provide services and comply with legal obligations.

6. Your Rights

Under applicable laws, you may:

• Access, rectify, erase or restrict the use of your personal data
• Request correction or deletion
• Withdraw consent (where applicable)

7. Children’s Privacy

SwiftGo is not intended for individuals under 18. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time in accordance with the applicable law. Changes will be communicated via the app. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of SwiftGo Technologies will be subject to the revised Privacy Policy

 

9. Contact Us

If you have any questions about this privacy policy or how your personal information is handled, please contact us via the details below:

SwiftGo Technologies Company
Email: support@swiftgotechnologies.com
Phone: +233 55 392 6255
Address: Accra, Ghana